Day 13

On day thirteen, we did multiple audits of the South and West Course. An audit is an evaluation of the course through and app that tells Mr. Carter what needs work throughout his 600 acres. These audits are created by Mr. Carter in order to understand the consumer’s point of view on his product (the golf course). He takes this information and transfers it to whatever section of the staff that is required to complete the subsections within the audit. Ultimately, Mr . Carter told us that these audits are invaluable to the course and a general manager such as himself. Throughout our project, we completed roughly four or five audits. On the South Course audit, we noticed that the ranges signs were not in place, and the cart path had a large amount of debris covering is. Both these things were addressed by Mr. Carter, and fixed by the time we went out in the afternoon. In the West Course audit, we realized that they were missing water contains on some holes, and the sprinkler heads needed to be edged. As little as these may sound, Mr. Carter assured us that members notice everything, and will often provide feedback regarding their experiences. By doing these audits, and making the necessary changes, he ensures that the feedback will be positive. Doing these audits is incredibly interesting, because as a golfer, you began to notice everything about the course. How thick is the rough? How firm is the green? Are there ball washers on every hole? Are there yardage markers on the sprinkler heads? Questions like this are very common for a golfer to ask. These audits provide motive to search and answer the questions listed above. Scott and I both really enjoyed doing audits throughout the three weeks, and were very excited to see the problems we noticed, being addressed.